Shipping and Delivery

Shipping Policy

Last updated: August 22, 2026

At The Ashwell, we aim to process and deliver orders as quickly and accurately as possible. This Shipping Policy explains our processing times, estimated delivery times, shipping costs, tracking, customs and delivery responsibilities.

Processing Time

Orders are normally processed within 1 to 3 business days after the order has been successfully placed and payment has been confirmed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Estimated Delivery Time

The estimated shipping time is generally 3 to 7 business days after processing, depending on the destination and shipping carrier.

Please note that these are estimated delivery times and delays may occasionally occur due to circumstances outside our reasonable control, including:

  • customs processing;

  • carrier delays;

  • severe weather;

  • public holidays;

  • peak shopping periods; or

  • local delivery disruptions.

We will make reasonable efforts to ensure orders are delivered within the estimated timeframe.

Shipping Origin

Orders may be shipped directly from our fulfilment partner or supplier in China.

Because orders may be shipped internationally, customs duties, import taxes, VAT or other import-related charges may apply depending on the destination country.

Where these charges are not included during checkout, they are normally the responsibility of the customer and may be collected by the relevant customs authority, postal operator or delivery carrier.

Shipping Costs

Applicable shipping costs are displayed during checkout before the customer completes the order.

Shipping costs may vary depending on:

  • delivery destination;

  • order weight;

  • shipping method; and

  • other applicable shipping factors.

The customer will have the opportunity to review the applicable shipping costs before completing payment.

Tracking

Where tracking is available, customers will receive tracking information after the order has been shipped.

Tracking updates may occasionally take some time to appear after the parcel has been handed over to the carrier.

If you have questions regarding the status of your delivery, please contact us at info@theashwell.com.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at info@theashwell.com.

We will make reasonable efforts to update the address if the order has not yet entered processing or shipment. Once an order has been processed or shipped, we cannot guarantee that the delivery address can still be changed.

Delivered Packages

If tracking shows that a package has been delivered but you cannot locate it, please:

  • check around the delivery location;

  • check with household members or neighbours;

  • review any delivery photographs or carrier notifications; and

  • contact the local delivery carrier where appropriate.

If the package still cannot be located, please contact us at info@theashwell.com so we can review the available tracking information and assist where reasonably possible.

A delivered tracking status does not automatically remove any rights the customer may have under applicable consumer law.

Customs and Import Charges

International orders may be subject to customs duties, VAT, import taxes, clearance charges or other fees imposed by the destination country.

These charges are determined by local authorities and are outside our direct control.

Customers are responsible for paying applicable import charges where they are not already included in the purchase price or shipping costs.

We recommend checking local customs requirements before placing an international order if you are uncertain whether additional charges may apply.

Delays

If an order is significantly delayed, please contact us at info@theashwell.com.

We will review the available shipping and tracking information and provide assistance where possible.

Contact

For questions regarding shipping or delivery, please contact:

The Ashwell
Operated by Tradinggizmos

IJburglaan 1163
1087 GJ Amsterdam
Netherlands

Email: info@theashwell.com
Telephone: +31 6 34500186
Company registration number: 84893044
VAT number: NL004038763B16